Personal Controls
Controlling without Frustrating
Few would generally question the necessity of control measures, even though they are often perceived as unpleasant. And it’s often the one being controlled who finds it more uncomfortable than the one conducting the control. Trust and control are crucial factors for the work atmosphere. What matters is not only considering the truism “as you shout into the forest, so it echoes back,” but also naturally preserving personal rights and adhering to internal agreements within the company.
At times, outsourcing part of the controls can be expedient, whether they are overt or covert. The advantages of external controls can include:
- Consistent controls without uncertainty or false shame, which often turn internal controls into mere token gestures (nepotism).
- Objective adherence to predetermined standards (particularly useful for meaningful internal comparisons in multiple branches).
- Contribution of expertise to optimize internal processes.
- High credibility in the event of legal (court) consequences.
- Costs (potentially recoverable in case of detected violations)
Further specific areas:
- Field staff (working hours, mileage, expenses, etc.)
- Quality controls (compliance with service instructions, etc.)
- Mystery shopping
- Test thefts
Do you have any questions or would you like to arrange a free consultation?
DETECTIVE AGENCY PÖCHHACKER
Your contact point for all kinds of observations and investigations since 1983